Privacy Policy

Euro Heating Pty Ltd (“Euro Heating”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or subscribe to our services.

Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, billing/shipping address, and payment details when you place an order.

  • Account Information: if you create an account with us, including login details.

  • Newsletter Information: your email address and preferences when subscribing to our mailing list via Mailchimp.

  • Technical Information: such as your IP address, browser type, device information, and browsing behaviour on our website (collected through cookies and analytics tools).

How We Use Your Information

We use your information to:

  • Process and deliver orders, including payments and shipping.

  • Provide customer support and respond to enquiries.

  • Send you newsletters, offers, and product updates if you have subscribed.

  • Improve our website, products, and customer experience.

  • Comply with legal, tax, and regulatory obligations.

Payments

All online payments are securely processed through Stripe. Euro Heating does not store your full payment card details. Stripe may collect and process personal data in accordance with its own Privacy Policy.

Email Marketing

We use Mailchimp to manage our newsletter subscriptions and email communications. If you subscribe, your email address and preferences will be stored by Mailchimp. You can unsubscribe at any time by clicking the “unsubscribe” link in any email. For more information, please see the Mailchimp Privacy Policy.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers such as Stripe and Mailchimp to deliver our services.

  • Delivery partners for shipping orders.

  • Legal authorities if required by law or to protect our legal rights.

Data Security

We implement reasonable technical and organisational measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security of your data.

Cookies

Our website uses cookies to improve your browsing experience, remember preferences, and track analytics. You can disable cookies in your browser, but some website features may not function properly.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections or updates to your data.

  • Withdraw consent for marketing communications.

  • Request deletion of your data, subject to legal obligations.

Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us.